Return Policy

If goods arrive damaged, are incorrect or differ from the agreed specification, use the contact form. Include the order reference, the affected quantity and photographs of the goods and outer packaging where relevant.

Request return instructions

Contact us before arranging a return so we can identify the order and confirm the return destination and any inspection requirements. Do not use an address printed on a shipping label as a return address without checking.

Made-to-order packaging

For a change-of-mind request on packaging made to your specification, check your order terms and the rights that apply to the purchase. This does not affect applicable rights where goods are faulty, damaged or misdescribed. See the Refund Policy for payment-related requests.