Refund Policy

To ask about a refund, use the contact form with your order or quote reference and a brief explanation. For a problem with delivered packaging, include photographs where they help show the discrepancy.

How a request is reviewed

The issue is reviewed against the order details, approved specification and any applicable rights. If inspection or a physical return is needed, use the Return Policy for the reporting process.

Refund confirmation

Where a refund is due, the amount, payment method and timing will be confirmed for the order in line with applicable rights. This policy does not limit any statutory right or remedy.