Privacy Policy

This notice describes how Custom CBD Boxes handles information submitted through the packaging enquiry and contact forms on customcbdboxes.co.uk. For a privacy enquiry, use the contact form and put “Privacy request” in your message.

Information we collect

The form asks for your name, email address, destination country and packaging requirements. You can also provide a company name, phone number, required date and artwork or reference file. Submit only information relevant to the enquiry. Please leave payment card details and sensitive personal information out of your message and attachments.

Why we use it

We use your information to respond, review the packaging specification and take steps you request before an order. For business contacts, we use relevant contact details to manage and reply to the company’s enquiry. We use short-lived technical controls to prevent spam and duplicate submissions. A quote request does not subscribe you to marketing.

Who can access it

Authorised team members can review enquiries and files in WordPress. The website hosting and email services process data as needed to run the site and route notifications. Artwork is stored with your enquiry and is available to authorised staff. Ask us through the contact form if you need details about a provider or international processing.

Retention and your rights

Quote records and attached artwork are scheduled for removal from the WordPress enquiry system after 180 days. Records needed for an order, accounting, dispute or legal obligation may have separate retention periods. You may have rights to access, correct, erase, restrict or object to processing and to receive a copy of certain information. You can also complain to the Information Commissioner’s Office.